Answers to common questions about shopping, shipping, returns, products and wholesale at Kunfah. Can’t find what you need? Visit our Contact page.
Shopping
How do I place an order?
Browse the shop, add products to your cart, and follow the checkout steps to enter your shipping and payment details.
Do I need an account?
No — you’re welcome to check out as a guest. Creating an account is optional and simply lets you view your order history and save your details for next time.
Can I check out as a guest?
Yes, guest checkout is available for every order.
What payment methods are accepted?
Accepted payment methods are shown at checkout. [PAYMENT METHODS — TO BE CONFIRMED ONCE OUR PAYMENT PROVIDER IS FULLY CONFIGURED]
Are prices in Canadian dollars?
Yes, all prices on this website are shown in Canadian dollars (CAD).
Shipping
Do you ship across Canada?
Yes, we ship to addresses across Canada. See our Shipping & Delivery page for full details.
When will my order ship?
Orders are typically processed within 1–2 business days before shipping — see our Shipping & Delivery page.
Is shipping free?
Standard shipping is free on eligible Canadian orders of $100 CAD or more, before tax and after discounts. Orders below that have a shipping charge calculated at checkout.
How is shipping calculated?
For orders under the free-shipping threshold, shipping is calculated at checkout based on your address, cart contents and chosen shipping method — you’ll always see the exact cost before paying.
Can I track my order?
Yes — once your order ships, you’ll receive a shipping confirmation email with tracking information where available.
Returns
What is your return period?
Most unused, resalable products purchased directly from Kunfah can be returned within 30 days of delivery. See our Returns & Refunds page for full details.
Can I return an opened/used product?
Generally, opened or used products can only be returned where hygiene, safety or resale considerations allow — see our Returns & Refunds page for specifics.
What if my product arrives damaged?
Contact us as soon as possible with your order number and, if you can, a photo of the damage — we’ll arrange a replacement, exchange or refund.
What if I received the wrong product?
That’s on us — contact us and we’ll sort out a replacement or refund at no extra cost to you.
How long does a refund take?
Once your return is approved, refunds are issued to your original payment method, typically within 1–5 business days.
Products
Are products genuine?
Yes — we source products through legitimate distributor and manufacturer channels, and product descriptions and images come directly from those sources.
What brands do you carry?
See our Brands We Carry page for the brands currently available at Kunfah.
Where can I find product specifications?
Specifications, when available, are listed on each product’s own page under its description and additional information.
Can you help me choose a product?
Happy to help — get in touch through our Contact page and let us know what you’re working on.
Business
Do you offer wholesale?
Kunfah is actively building wholesale relationships. Visit our Trade & Wholesale page to get in touch.
Do you sell to schools/businesses?
Yes — see our Schools & Businesses page for how we support educators, schools and organizations.
How can a business open a wholesale account?
Contact our team through the Trade & Wholesale page with a bit about your business, and we’ll follow up regarding wholesale opportunities.