This Privacy Policy explains what personal information Kunfah Trading Corp. (“Kunfah”, “we”, “us”) collects when you use this website or place an order, why we collect it, and how it’s handled.
Who we are
Kunfah Trading Corp., Canada, operates this website and the Kunfah online store.
Information we collect
Depending on how you use the website, we may collect:
- Your name.
- Billing and shipping address.
- Email address.
- Phone number, where you provide one.
- Account information, if you create a customer account (such as your login and order history).
- Order information — products purchased, order value, and related details.
- Payment processing information needed to complete a transaction (see “Payment information” below — we do not store your full card details).
- Basic website usage information (such as pages visited), collected through standard website server logs.
- Contact form submissions — the name, email address, subject, optional order number and message you choose to send us, used only to respond to your inquiry. We do not store contact form submissions in our website database; each submission is emailed directly to our customer service inbox.
[COOKIE / ANALYTICS DISCLOSURE — TO BE UPDATED IF AN ANALYTICS, ADVERTISING, OR MARKETING TOOL (E.G. GOOGLE ANALYTICS, META PIXEL, EMAIL MARKETING PLATFORM) IS ADDED TO THE WEBSITE. AS OF THIS POLICY, NO SUCH THIRD-PARTY ANALYTICS OR ADVERTISING TOOL IS INSTALLED.]
Why we collect it
We use your information to:
- Process and fulfill your order, including billing, shipping and customer service.
- Communicate with you about your order (confirmations, shipping updates, and support).
- Prevent fraud and protect the security of our website and customers.
- Meet our legal, tax and accounting obligations.
- Send marketing communications, but only where you’ve opted in — see “Marketing communications” below.
Payment information
Payment is handled through WooCommerce’s payment processing infrastructure and our payment processor. When you pay by credit or debit card, your card details are sent directly to and processed by our payment processor — Kunfah does not receive, see, or store your full card number, expiry date or security code on our own systems.
Sharing your information
We don’t sell your personal information. We share it only where necessary to run the business, with service providers such as:
- Our payment processor, to process payment for your order.
- Our shipping carrier(s), to deliver your order.
- Our website hosting and technical service providers, who help operate the website and store.
- Professional advisors (such as accountants), where necessary for our legal and financial obligations.
- Law enforcement or regulators, where required by law.
These service providers only receive the information they need to perform their function for us.
Marketing communications
[MARKETING/EMAIL PLATFORM DISCLOSURE — TO BE UPDATED ONCE AN EMAIL MARKETING SERVICE IS SELECTED AND INSTALLED. NO SUCH SERVICE IS CURRENTLY IN USE.] Where we do send marketing communications, they will be optional, and you’ll be able to withdraw your consent and unsubscribe at any time.
Data retention
We keep order and account information for as long as needed to fulfill the purposes described in this policy, including meeting our legal, tax and accounting obligations, and then delete or anonymize it in line with our standard retention practices.
Security
We use reasonable technical and organizational safeguards to protect your personal information, including secure payment processing and access controls on our systems. No method of transmission or storage is completely secure, so while we work to protect your information, we can’t guarantee absolute security.
If a data breach occurs that affects your personal information, we will take appropriate steps to address it and, where required by applicable law, notify affected individuals and the relevant privacy regulator.
Your privacy rights
You may request access to, or correction of, the personal information we hold about you. If you’ve opted in to marketing communications, you can withdraw that consent at any time. To make a privacy request, contact us using the details below.
This policy is intended to reflect applicable Canadian federal and provincial privacy legislation (such as PIPEDA and, where applicable, provincial equivalents). If you believe we haven’t handled your personal information properly, you may also contact the Office of the Privacy Commissioner of Canada or your applicable provincial privacy regulator.
Changes to this policy
We may update this Privacy Policy from time to time, including as our tools and service providers are finalized. We’ll update the date on this page whenever it changes.
Contact us about privacy
For questions or requests about your personal information, contact us at info@kunfah.com.
Kunfah Trading Corp.
15 Dundas St E Unit B, Trenton, ON K8V 2G7
Canada