We want you to be happy with what you order from Kunfah. This page explains how returns and refunds work, and what to do if something arrives damaged, defective, or incorrect.
You may request a return within 30 days of delivery for most unused, resalable products purchased directly from Kunfah.
Nothing in this policy is intended to limit any rights you may have under applicable consumer protection laws.
Change-of-mind returns
For “change of mind” returns — where a product is fine but simply isn’t what you need — the following generally apply:
- The item must be unused and in its original condition.
- The item should be in its original packaging where reasonably applicable.
- The item must be resalable.
- Proof of purchase or order information is required (your order number or the email you ordered with is enough).
Items that generally can’t be returned for change of mind
Some products aren’t eligible for a change-of-mind return, including:
- Used products.
- Opened products where hygiene, safety, contamination or resale considerations make a return inappropriate (for example, opened dye, adhesive, or paint products).
- Custom or personalized items.
- Clearance or final-sale products, where clearly identified as final sale at the time of purchase.
- Digital products, if these are ever introduced.
- Any product specifically identified as non-returnable on its product page at the time of purchase.
This list describes our general practice and doesn’t override any right you may have under applicable law.
Damaged, defective, incorrect or misdescribed items
If your order arrives damaged or defective, or you received the wrong item or an item that doesn’t match its listing, that’s a different situation from an ordinary change-of-mind return — and it’s on us to make right.
- Contact us as soon as reasonably possible, ideally with a photo of the item (and packaging, if damaged in transit).
- We’ll review what happened and arrange a replacement, exchange, or refund as appropriate.
- Where the issue is Kunfah’s error — a damaged, defective, incorrect or misdescribed item — you will not be asked to cover return shipping without us first reviewing the circumstances.
Manufacturer warranties
Some products may also be covered by a manufacturer’s own warranty, independent of this policy. Where that applies, we’re happy to help point you to the right manufacturer process in addition to anything we can do directly.
How to start a return
Please contact us before sending anything back — this lets us confirm your item is eligible and give you the correct return details, rather than a package arriving unannounced.
- Email us at returns@kunfah.com with your order number and the reason for the return.
- We’ll confirm whether the item is eligible and provide return instructions, including the return address if applicable: 15 Dundas St E Unit B, Trenton, ON K8V 2G7.
- Once we receive (or, for damaged/defective items, review) the returned item, we’ll process your refund or replacement.
Return shipping
For change-of-mind returns, return shipping is generally the customer’s responsibility unless we advise otherwise. For damaged, defective, incorrect or misdescribed items, we will confirm the appropriate return shipping arrangement with you once we’ve reviewed the situation — you won’t be left to cover the cost of our error.
Refunds
Once your return is received and inspected (or your damaged/defective claim is reviewed), we’ll let you know whether it’s approved. Approved refunds are issued to your original payment method, typically within 1–5 business days. Your bank or card provider may take a few additional business days to reflect the refund on your statement.
Original shipping charges are refunded only where the return is due to a Kunfah error (a damaged, defective, incorrect or misdescribed item) — not for change-of-mind returns, unless required by applicable law.
Refunds are issued at our discretion based on the circumstances of each return, and this policy does not promise an unconditional refund in every situation.